Ongoing capacity for organizations that need a technology function they don't have to hire. AI enablement programs, governance oversight, application support, and fractional advisory — on retainer, and deliberately limited in number.
Retained work only means something if the person retained is actually available. We cap managed engagements well below what the market would support, which makes this the offering we're most selective about — and occasionally the one we decline. If the fit isn't there, we'll tell you early rather than stretch.
The ongoing work of getting an organization to actually use what it's already licensed. Workflow redesign, team enablement, and measured value.
Quarterly framework reviews, new-system risk assessments against your tiering model, board reporting, and regulatory monitoring as rules change.
Ongoing care for systems we built or inherited. Monitoring, patching, dependency upkeep, incident response, and small enhancement work.
Standing counsel for organizations without a CTO or CISO — architecture decisions, vendor evaluation, hiring input, roadmap ownership.
Enablement is an adoption and transformation practice, not a build shop. The first two rungs are finite projects that prove the thing works; the retainer is where it becomes ongoing. No rung is a trap door into the next.
Capability baseline, adoption audit, shadow-AI map, and a ranked opportunity set with value quantified. Ends in a recommendation you could act on without us.
One team, one workflow, redesigned and genuinely adopted. Training, working patterns, measured outcomes, and a repeatable pattern for the next one.
An entire function reworked — workflows, roles, enablement, governance integration — tracked against a baseline captured before anything changed.
Standing capacity as the practice scales. Roadmap ownership, expansion into new functions, governance upkeep, and advisory as the ground shifts.
Monthly, with a defined hour band and a named set of responsibilities rather than an open-ended promise. Unused hours don't roll indefinitely and overages are quoted before they're incurred — both parties should be able to predict the invoice.
Organizations big enough to need the function and not big enough to justify the hire — or ones mid-search who need coverage in the meantime. It also suits clients coming off a security engagement or a build who want the same people to keep going.
If you need round-the-clock coverage, a service desk, or an on-call rotation, we are the wrong firm and a traditional MSP is the right one. We'll say that on the first call rather than sell you something we'd deliver badly.
Retainers create dependency if you let them. Ours are designed so the documentation, the frameworks, and the code stay usable by your team without us — and every engagement includes the knowledge transfer that makes leaving possible. That's the arrangement worth having on both sides.
Two to three weeks to find out where the gap actually is. If the answer is that you don't need a retainer, that's a fine outcome and you keep the map.
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